Cancellation & Refund Policy

Case Vault can be used indefinitely on the Free plan at no charge. You are only ever billed if you choose to subscribe to Premium. There are no setup fees and no hidden charges.

Premium is a subscription billed monthly in advance — ₹999/month in India, or $19/month outside India. It renews automatically each month until you cancel. Payments are handled by our payment processors (Razorpay in India, Stripe internationally); Case Vault never sees or stores your card or bank details.

You can cancel at any time from the Billing page inside the app. Cancellation stops any further renewals — you will not be charged again. Your access reflects the terms of your subscription at the point you cancel.

Cancelling does not delete anything. Every case, study, image and export you recorded stays readable and exportable; you simply return to the Free plan's limits and lose the Premium-only tools until you subscribe again.

Premium is a digital service delivered immediately and used continuously, so we do not provide refunds for a billing month that has already begun, and cancelling part-way through a month does not generate a pro-rata refund.

We will, however, refund promptly in these cases:

• a duplicate or accidental charge;
• being billed after you had already cancelled, through no fault of your own;
• a genuine, sustained failure of the paid service that we could not resolve.

To request a refund under one of the above, email hello@casevault.uk within 7 days of the charge, with the account email and the approximate date of payment. Approved refunds are returned to the original payment method, typically within 5–7 business days once processed; the exact timing depends on your bank or card issuer.

Charges are made in the currency shown at checkout. Any taxes that apply are determined by your location and may be added at checkout. Exchange-rate differences applied by your bank or card network are outside our control.

For anything about billing, cancellation or a refund, contact hello@casevault.uk. See also our Terms of use and Privacy policy.